Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
Outcome
You can sign in again, or you have enough detail to escalate with support.Quick checks
- Confirm you are opening
https://dashboard.palletlog.com. - Try a private or incognito browser window.
- Disable password managers or browser extensions temporarily if they autofill the wrong account.
- Check whether your organization requires a specific email domain or SSO path.
Reset or recover access
1
Use the sign-in recovery option
On the login page, follow the forgotten-password or email sign-in recovery option provided by the product.
2
Check for authentication email
If you do not receive an email, follow Missing authentication email.
3
Retry after clearing site data
Clear cookies for the dashboard domain and try again.
4
Confirm workspace membership
Ask a workspace administrator whether your user is still an active team member.
Expected result
You regain access, or you confirm that the account is disabled, pending invitation, or blocked by authentication delivery.Common mistakes
- Using a different email than the one invited to the workspace
- Retrying the same expired magic link — request a new one
- Sharing passwords instead of inviting a new team member