Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
Outcome
The disputed record closes with an agreed result and balances can be reconciled confidently.Prerequisites
- An open disputed confirmation or difference report
- Access to supporting proof and audit history
- Authority to accept the resolution for your workspace
If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
Steps
1
Review the dispute
Open the disputed item and compare claimed quantities from each side.
2
Inspect proof and handover context
Use Review supporting proof and the Asset Handover Chain if multiple parties were involved.
3
Agree the outcome
Confirm the final quantity and any correction needed on the movement.
4
Close the dispute
Complete the resolution action and verify balance impact afterward.
Expected result
Dispute status is resolved, related balances reflect the agreed quantity, and audit history records the change.Common mistakes
- Closing without documenting why the chosen quantity won
- Correcting balances with a duplicate movement instead of the supported correction flow
- Forgetting to notify the partner of the final outcome