# Palletlog Help Center

> Customer help center for Palletlog — reusable logistics asset operations, partner collaboration, balances, and troubleshooting.

## Docs

- [Account security](https://help.palletlog.com/account/account-security.md): Protect sign-in and workspace access.
- [Billing and subscription](https://help.palletlog.com/account/billing.md): Understand Palletlog plan names and what to gather before managing workspace billing.
- [Account, team and billing](https://help.palletlog.com/account/index.md): Team members, roles, billing, settings, notifications, and security.
- [Notification preferences](https://help.palletlog.com/account/notifications.md): Choose how you receive alerts about requests and confirmations.
- [Roles and permissions](https://help.palletlog.com/account/roles-and-permissions.md): Understand how workspace access controls sensitive Palletlog actions while exact role names are verified.
- [Manage team members](https://help.palletlog.com/account/team-members.md): Add or remove people in your workspace.
- [Workspace settings](https://help.palletlog.com/account/workspace-settings.md): Configure organization preferences and defaults.
- [Balances by asset](https://help.palletlog.com/balances/balances-by-asset.md): View positions grouped by asset type across partners.
- [Balances by partner](https://help.palletlog.com/balances/balances-by-partner.md): View positions for each partner in your network.
- [Export balances](https://help.palletlog.com/balances/export-balances.md): Download balance data for analysis or external systems.
- [Balances and reconciliation](https://help.palletlog.com/balances/index.md): Understand balances, reconcile with partners, and export positions.
- [Partner statements](https://help.palletlog.com/balances/partner-statements.md): Generate and share statements with partners.
- [Reconcile your account](https://help.palletlog.com/balances/reconcile-account.md): Align Palletlog balances with partner statements and operational counts.
- [Understand balances](https://help.palletlog.com/balances/understand-balances.md): Learn how Palletlog balances summarize movements by partner and asset type.
- [Asset Handover Chain](https://help.palletlog.com/confirmations-and-disputes/asset-handover-chain.md): Trace sequential handovers of reusable assets across carriers and partners.
- [Confirm without an account](https://help.palletlog.com/confirmations-and-disputes/confirm-without-account.md): Let partners confirm movements or positions using a secure link without full workspace access.
- [Confirmations and disputes](https://help.palletlog.com/confirmations-and-disputes/index.md): Request confirmations, confirm without an account, report differences, and resolve disputes.
- [Report a difference](https://help.palletlog.com/confirmations-and-disputes/report-difference.md): Flag a mismatch between expected and recorded quantities or proof.
- [Request a confirmation](https://help.palletlog.com/confirmations-and-disputes/request-confirmation.md): Ask a partner to confirm a movement or balance position.
- [Resolve a dispute](https://help.palletlog.com/confirmations-and-disputes/resolve-dispute.md): Close a disputed confirmation with an agreed quantity and outcome.
- [Review supporting proof](https://help.palletlog.com/confirmations-and-disputes/review-proof.md): Evaluate photos or documents attached to movements or confirmations.
- [Use the Attention Center](https://help.palletlog.com/control/attention-center.md): Review confirmations, disputes, and requests that need your team's action.
- [Review audit history](https://help.palletlog.com/control/audit-history.md): Inspect who changed records and when.
- [Export data](https://help.palletlog.com/control/exports.md): Download movements, balances, or audit data.
- [Requests, reports and control](https://help.palletlog.com/control/index.md): Submit and respond to requests, Attention Center, reports, exports, and audit history.
- [Run reports](https://help.palletlog.com/control/reports.md): Analyze movements, balances, and operational metrics.
- [Respond to a request](https://help.palletlog.com/control/respond-to-request.md): Answer or fulfill a partner's request.
- [Submit a request](https://help.palletlog.com/control/submit-request.md): Ask a partner for assets, information, or action.
- [Add asset types](https://help.palletlog.com/getting-started/add-asset-types.md): Define reusable logistics assets your workspace tracks.
- [Create a workspace](https://help.palletlog.com/getting-started/create-workspace.md): Start a new Palletlog workspace for your organization.
- [Import from Excel](https://help.palletlog.com/getting-started/import-from-excel.md): Bring opening balance data into your workspace.
- [Getting started](https://help.palletlog.com/getting-started/index.md): Create your workspace, define asset types, connect partners, and import opening data.
- [Complete initial workspace setup](https://help.palletlog.com/getting-started/initial-setup.md): Configure foundational settings before daily operations.
- [Invite your first partner](https://help.palletlog.com/getting-started/invite-first-partner.md): Connect a logistics partner to your network.
- [What is Palletlog?](https://help.palletlog.com/getting-started/what-is-palletlog.md): Understand how Palletlog helps teams track reusable logistics assets, partners, and shared balances.
- [Available actions for invited partners](https://help.palletlog.com/invited-partners/available-actions.md): See what invited partners can do in Palletlog without a full workspace.
- [Confirm assets as an invited partner](https://help.palletlog.com/invited-partners/confirm-assets.md): Confirm movements or positions from an invitation.
- [Create your own workspace](https://help.palletlog.com/invited-partners/create-workspace.md): Upgrade from invited access to a full Palletlog workspace.
- [Invited partner access](https://help.palletlog.com/invited-partners/index.md): Help for partners invited without a full workspace.
- [Report a difference as an invited partner](https://help.palletlog.com/invited-partners/report-difference.md): Dispute a quantity or proof as an invited user.
- [View shared balance as an invited partner](https://help.palletlog.com/invited-partners/shared-balance.md): See balance positions shared with your organization.
- [Submit a request as an invited partner](https://help.palletlog.com/invited-partners/submit-request.md): Request assets or information from the inviting workspace.
- [Correct a movement](https://help.palletlog.com/operations/correct-movement.md): Fix quantity, partner, direction, or reference errors on a recorded movement.
- [Daily asset operations](https://help.palletlog.com/operations/index.md): Register movements, attach proof, correct entries, and understand statuses.
- [Understand movement direction](https://help.palletlog.com/operations/movement-direction.md): Learn how inbound and outbound movements affect partner balances.
- [Movement statuses](https://help.palletlog.com/operations/movement-statuses.md): Understand movement lifecycle statuses.
- [Add references and transport data](https://help.palletlog.com/operations/references-and-transport-data.md): Attach shipment references to movements.
- [Register a movement](https://help.palletlog.com/operations/register-movement.md): Record a transfer of reusable assets between your workspace and a partner.
- [Upload supporting proof](https://help.palletlog.com/operations/upload-proof.md): Attach proof to movements or confirmations.
- [Accept a partner invitation](https://help.palletlog.com/partners/accept-invitation.md): Join another organization's network.
- [Add a partner](https://help.palletlog.com/partners/add-partner.md): Create a partner record.
- [Deactivate a partner](https://help.palletlog.com/partners/deactivate-partner.md): End or pause partner collaboration.
- [Partners and network](https://help.palletlog.com/partners/index.md): Add partners, manage invitations, access, shared balances, and deactivation.
- [Invite a partner](https://help.palletlog.com/partners/invite-partner.md): Send an invitation so a partner organization can connect to your Palletlog network.
- [Manage partner access](https://help.palletlog.com/partners/manage-access.md): Control partner permissions.
- [Shared balances with partners](https://help.palletlog.com/partners/shared-balances.md): Understand shared balance visibility.
- [Balance not updated](https://help.palletlog.com/troubleshooting/balance-not-updated.md): Troubleshoot when balances do not reflect recent movements or confirmations.
- [Contact support](https://help.palletlog.com/troubleshooting/contact-support.md): Escalate to Palletlog support when self-service help does not resolve your issue.
- [Expired confirmation link](https://help.palletlog.com/troubleshooting/expired-confirmation-link.md): Recover when a Confirm Without Account link no longer works.
- [Export failed](https://help.palletlog.com/troubleshooting/export-failed.md): When balance or report exports fail.
- [Import failed](https://help.palletlog.com/troubleshooting/import-failed.md): Troubleshoot Excel or data import errors when loading opening balances.
- [Troubleshooting](https://help.palletlog.com/troubleshooting/index.md): Login, email, balance, import, export, and invitation issues.
- [Invitation problems](https://help.palletlog.com/troubleshooting/invitation-problems.md): When partner invitations fail or are not accepted.
- [Login problems](https://help.palletlog.com/troubleshooting/login-problems.md): Troubleshoot common problems signing in to the Palletlog dashboard.
- [Missing authentication email](https://help.palletlog.com/troubleshooting/missing-auth-email.md): When verification or magic-link emails do not arrive.

## OpenAPI Specs

- [openapi](https://help.palletlog.com/api-reference/openapi.json)