Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
Outcome
The disagreement is captured as a Dispute (or equivalent disputed status) so balances are not treated as silently agreed.Prerequisites
- Access to the confirmation, movement, or invited-partner view you disagree with
- Your expected quantity and any proof you can attach
If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
Steps
1
Open the contested record
Locate the confirmation or movement with the mismatch.
2
Describe the difference
Enter the quantity or condition you believe is correct and note why it differs.
3
Attach supporting proof
Upload clear evidence when available. See Upload supporting proof.
4
Submit and monitor
Submit the difference and follow resolution status in the Attention Center or dispute view.
Expected result
The record shows a disputed or difference-reported state until both sides agree on an outcome.Common mistakes
- Reporting a difference without proof when proof exists
- Creating a second movement instead of disputing the original
- Leaving disputed items open during month-end reconciliation