Troubleshooting
Login, email, balance, import, export, and invitation issues.
Resolve common issues.
Browse the articles below or use search to find a specific task.
Login problems
Troubleshoot common problems signing in to the Palletlog dashboard.
Missing authentication email
When verification or magic-link emails do not arrive.
Balance not updated
Troubleshoot when balances do not reflect recent movements or confirmations.
Expired confirmation link
Recover when a Confirm Without Account link no longer works.
Invitation problems
When partner invitations fail or are not accepted.
Import failed
Troubleshoot Excel or data import errors when loading opening balances.
Export failed
When balance or report exports fail.
Contact support
Escalate to Palletlog support when self-service help does not resolve your issue.