> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import failed

> Troubleshoot Excel or data import errors when loading opening balances.

Import failures are usually caused by missing partners, unknown asset types, or row-level data issues.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

You either complete the import or have an actionable list of rows to fix.

## Checks before retrying

1. Partners in the file exist in your workspace.
2. Asset type names match workspace asset types.
3. Quantities are numeric and use the expected sign/direction convention.
4. Required reference columns are present.

## Steps

<Steps>
  <Step title="Read the import error summary">
    Capture row numbers and error messages before changing the file.
  </Step>

  <Step title="Fix source data">
    Correct partners, asset types, and quantities in Excel.
  </Step>

  <Step title="Re-run the import">
    Upload again from [Import from Excel](/getting-started/import-from-excel).
  </Step>

  <Step title="Validate balances">
    Spot-check [Balances by partner](/balances/balances-by-partner) after a successful import.
  </Step>
</Steps>

## Related articles

* [Import from Excel](/getting-started/import-from-excel)
* [Reconcile your account](/balances/reconcile-account)
* [Contact support](/troubleshooting/contact-support)