> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export failed

> When balance or report exports fail.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

Exports download successfully.

## About this task

Troubleshooting starts with the symptom, then checks configuration, permissions, and recent changes.

## Prerequisites

* Access to the [Palletlog dashboard](https://dashboard.palletlog.com)
* A workspace with the asset types and partners relevant to this task

<Note>
  If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
</Note>

## Steps

<Steps>
  <Step title="Step 1">
    Confirm the symptom and when it started.
  </Step>

  <Step title="Step 2">
    Check related settings, roles, and partner status.
  </Step>

  <Step title="Step 3">
    Retry after clearing cache or using another browser if applicable.
  </Step>

  <Step title="Step 4">
    Review related help articles for the underlying workflow.
  </Step>
</Steps>

## Expected result

Issue resolved or narrowed to a specific record or configuration.

## Common mistakes

* Retrying the same failed import without fixing source data.
* Contacting support without workspace name or reference details.

## Related articles

* [/troubleshooting/index](/troubleshooting/index)
* [/troubleshooting/contact-support](/troubleshooting/contact-support)