> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Escalate to Palletlog support when self-service help does not resolve your issue.

When troubleshooting articles do not resolve your issue, contact support with enough context for your workspace and the affected partner or asset records.

## Contact Palletlog support

If self-service guidance does not resolve your issue:

1. Gather your workspace name, the partner or asset type involved, and any reference numbers.
2. Describe what you expected and what happened instead.
3. Open the [Palletlog dashboard](https://dashboard.palletlog.com) and use the in-app support channel if available, or email your account contact.

<Warning>
  Do not share passwords, full payment card numbers, or unrelated personal data when contacting support.
</Warning>

## Before you contact support

1. Note your workspace name and the partner or asset type involved.
2. Capture reference numbers, movement IDs, or confirmation links if applicable.
3. List steps you already tried from [Troubleshooting](/troubleshooting).

## Related articles

* [Login problems](/troubleshooting/login-problems)
* [Balance not updated](/troubleshooting/balance-not-updated)
* [Import failed](/troubleshooting/import-failed)