> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Balance not updated

> Troubleshoot when balances do not reflect recent movements or confirmations.

Use this article when a balance does not match the movement you expect.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

You identify whether the issue is direction, confirmation state, filters, permissions, or a true data problem.

## Checks

1. Confirm the movement was saved for the correct partner and asset type.
2. Verify movement direction. See [Understand movement direction](/operations/movement-direction).
3. Check whether the movement is pending confirmation or disputed.
4. Refresh filters for date, partner, and asset type on the balance view.
5. Review [Audit history](/control/audit-history) for corrections or reversals.

<Note>
  Balances reflect the direction of recorded movements between your workspace and each partner. A positive balance for an asset type means your partner holds more of that asset than you, or owes you units, depending on your workspace configuration. Verify balance direction against your operational agreements.
</Note>

## Steps

<Steps>
  <Step title="Locate the source movement">
    Find the movement that should have changed the balance.
  </Step>

  <Step title="Compare status and direction">
    Confirm status and direction match the physical event.
  </Step>

  <Step title="Correct or dispute">
    Use [Correct a movement](/operations/correct-movement) or [Report a difference](/confirmations-and-disputes/report-difference) as appropriate.
  </Step>

  <Step title="Re-check balances">
    Return to partner or asset balance views and confirm the update.
  </Step>
</Steps>

## Related articles

* [Understand balances](/balances/understand-balances)
* [Resolve a dispute](/confirmations-and-disputes/resolve-dispute)
* [Contact support](/troubleshooting/contact-support)