> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve a dispute

> Close a disputed confirmation with an agreed quantity and outcome.

Resolve a **Dispute** when partners agree on the final quantity, or when your process assigns an outcome after reviewing proof.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

The disputed record closes with an agreed result and balances can be reconciled confidently.

## Prerequisites

* An open disputed confirmation or difference report
* Access to supporting proof and audit history
* Authority to accept the resolution for your workspace

<Note>
  If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
</Note>

## Steps

<Steps>
  <Step title="Review the dispute">
    Open the disputed item and compare claimed quantities from each side.
  </Step>

  <Step title="Inspect proof and handover context">
    Use [Review supporting proof](/confirmations-and-disputes/review-proof) and the [Asset Handover Chain](/confirmations-and-disputes/asset-handover-chain) if multiple parties were involved.
  </Step>

  <Step title="Agree the outcome">
    Confirm the final quantity and any correction needed on the movement.
  </Step>

  <Step title="Close the dispute">
    Complete the resolution action and verify balance impact afterward.
  </Step>
</Steps>

## Expected result

Dispute status is resolved, related balances reflect the agreed quantity, and audit history records the change.

## Common mistakes

* Closing without documenting why the chosen quantity won
* Correcting balances with a duplicate movement instead of the supported correction flow
* Forgetting to notify the partner of the final outcome

## Related articles

* [Correct a movement](/operations/correct-movement)
* [Reconcile your account](/balances/reconcile-account)
* [Review audit history](/control/audit-history)