> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a difference

> Flag a mismatch between expected and recorded quantities or proof.

Report a difference when the quantity, asset type, or supporting proof does not match what you observed.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

The disagreement is captured as a **Dispute** (or equivalent disputed status) so balances are not treated as silently agreed.

## Prerequisites

* Access to the confirmation, movement, or invited-partner view you disagree with
* Your expected quantity and any proof you can attach

<Note>
  If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
</Note>

## Steps

<Steps>
  <Step title="Open the contested record">
    Locate the confirmation or movement with the mismatch.
  </Step>

  <Step title="Describe the difference">
    Enter the quantity or condition you believe is correct and note why it differs.
  </Step>

  <Step title="Attach supporting proof">
    Upload clear evidence when available. See [Upload supporting proof](/operations/upload-proof).
  </Step>

  <Step title="Submit and monitor">
    Submit the difference and follow resolution status in the Attention Center or dispute view.
  </Step>
</Steps>

## Expected result

The record shows a disputed or difference-reported state until both sides agree on an outcome.

## Common mistakes

* Reporting a difference without proof when proof exists
* Creating a second movement instead of disputing the original
* Leaving disputed items open during month-end reconciliation

## Related articles

* [Resolve a dispute](/confirmations-and-disputes/resolve-dispute)
* [Asset Handover Chain](/confirmations-and-disputes/asset-handover-chain)
* [Report a difference as an invited partner](/invited-partners/report-difference)