> ## Documentation Index
> Fetch the complete documentation index at: https://help.palletlog.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconcile your account

> Align Palletlog balances with partner statements and operational counts.

Reconciliation compares **Balances**, **Partner statements**, and physical or operational counts so differences are explained or corrected.

<Note>
  Interface labels, screenshots, and step-by-step UI guidance in this article are pending verification against the live Palletlog application. Conceptual guidance below uses approved Palletlog terminology. Detailed UI steps will be added when product sources are confirmed.
</Note>

## Outcome

You can explain remaining differences and close the period with an agreed position or an open dispute list.

## Prerequisites

* Up-to-date movements for the period
* Partner statements or partner-side balances when available
* Permission to correct movements or resolve disputes

<Note>
  If you do not have permission to complete an action in Palletlog, ask a workspace administrator to adjust your role or complete the task for you.
</Note>

<Note>
  Balances reflect the direction of recorded movements between your workspace and each partner. A positive balance for an asset type means your partner holds more of that asset than you, or owes you units, depending on your workspace configuration. Verify balance direction against your operational agreements.
</Note>

## Steps

<Steps>
  <Step title="Freeze the period you are reconciling">
    Choose the partner, asset types, and date range.
  </Step>

  <Step title="Compare Palletlog balances to partner data">
    Use [Balances by partner](/balances/balances-by-partner) and [Partner statements](/balances/partner-statements).
  </Step>

  <Step title="Investigate mismatches">
    Check recent movements, confirmation status, and disputes. Use the Attention Center for open items.
  </Step>

  <Step title="Correct or dispute">
    Correct erroneous movements or open/resolve disputes, then re-export the statement if needed.
  </Step>
</Steps>

## Expected result

Agreed balances are documented; unresolved items remain visible as disputes rather than silent drift.

## Related articles

* [Understand balances](/balances/understand-balances)
* [Export balances](/balances/export-balances)
* [Balance not updated](/troubleshooting/balance-not-updated)